As the University of Rochester Medicine (UR Medicine) Pharmacy’s temperature-sensitive shipment volume expanded, internal operations hit a critical bottleneck. Existing fulfillment workflows required 20 to 30 minutes per box, while bulk ice-pack conditioning consumed valuable freezer footprint. Facing tight 2- to 4-day fulfillment windows across expanding regional networks, UR Medicine needed a turnkey, scalable operating model that could eliminate thermal excursion risks, reduce potential human errors, and increase throughput.
To ensure uncompromised cold chain integrity and operational scalability, UR Medicine integrated AeroSafe Global’s Cold Chain on Demand™ (CCoD) service. This managed solution transferred packaging preparation, pre-conditioning and inventory management to AeroSafe Global, freeing UR Medicine’s pharmacy team to focus on order verification and patient management.
Key operational pillars of the deployment include:
Streamlined Fulfillment: Replaced manual box assembly and freezer storage with pre-conditioned, on-demand packaging, reducing packout workflows from 30 minutes down to under 10 minutes per shipment.
High-Performance Thermal Protection: Transitioned from basic kits and ice packs to advanced thermal packaging with Phase Change Material (PCM) engineered to maintain 2°C–8°C for over 90 hours. Real-time visibility of on-time and at-temp deliveries ensures URAC cold-chain audit compliance.
Dedicated On-Demand Operational Support: Leveraged dedicated AeroSafe support team to manage dynamic weekly fulfillment needs, deploying a flexible model that effortlessly adapts to fluctuating shipment volumes, box sizes and temperature requirements.
Scalable Infrastructure Alignment: Standardized packaging solutions with modular components across UR Medicine’s huband-spoke delivery model to support rapid regional growth.
Deploying CCoD transformed UR Medicine’s cold chain operations from a labor-intensive constraint into a high-throughput, risk-free delivery engine.
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About University of Rochester Medicine
University ofRochester Medicineserves over 3millionpeople across a 27-county catchment area with its eight hospitals, located in the Finger Lakes Region of western NY. Its flagship hospital, Strong Memorial Hospital, is situated in Rochester, NY, and provides the region’s only Level 1 Trauma Center, a dedicated children’s hospital, and other highly specialized services.
About AeroSafe Global
AeroSafe Global stands at the forefront of the industry, providing tech-driven solutions that simplify the intersection of complex logistics and pharmaceutical distribution. Through its proprietary "Cold Chain as a Service" (CCaaS) model, AeroSafe Global provides a seamless, end-to-end ecosystem that ensures the safe delivery of temperature-sensitive therapies to patients and providers worldwide. Trusted by more than 200 healthcare systems and pharmacies, AeroSafe Global’s Cold Chain on Demand™ service guarantees safety, simplifies operations, and protects the most critical shipments.
For more information visit aerosafeglobal.com